BellguardSupport
Bellguard: Kingdom Defense for Android · Last updated: 20 October 2026
Found a bug, lost a purchase or have an idea for the game? Email [email protected]. Please include your device model, Android version and the Game version shown at the bottom of the Settings screen. We usually reply within a few days.
Frequently asked questions
- I reinstalled the game and lost Remove Ads or VIP.
- Open Settings in the game and tap Restore purchases while signed in to the Google account that made the purchase. Entitlements are restored from Google Play automatically on every launch as well.
- How do I cancel the VIP subscription?
- Open the Google Play app → tap your profile picture → Payments & subscriptions → Subscriptions → Bellguard VIP → Cancel. Uninstalling the game does not cancel a subscription. VIP perks stay active until the end of the period you already paid for.
- How do I get a refund?
- Refunds are issued by Google Play: see Google Play refund policy. If Google declines and you think the purchase failed, email us with the order number (starts with GPA.) and we will look into it.
- I ran out of lives.
- Lives refill over time, a rewarded ad can grant an extra life, the Lives refill purchase fills them at once, and VIP members get more lives. Lives never block replaying levels you have already cleared.
- Do I need an account or an Internet connection?
- No account is needed. The battles play offline; Internet is only used for ads, purchases and the optional leaderboards.
- Leaderboards: how do I sign in or out?
- Tap the leaderboard button on the main menu to sign in with Google Play Games. Sign out or change your gamer profile in the Google Play Games app settings.
- Progress disappeared after switching phones.
- Progress is stored on the device. It moves to a new phone only if Android's app backup restored it during setup. We cannot recreate lost progress, but purchases can always be restored.
Data deletion requests
Bellguard does not create accounts and keeps no data about you on servers of ours, so most deletion happens on your side:
- Game data on your device (progress, settings, entitlement flags): uninstall the game. If Android app backup is enabled, also delete the game's backup under Android Settings → Google → Backup or in Google One.
- Advertising data: reset or delete your advertising ID in Android Settings → Google → Ads; adjust personalisation at adssettings.google.com.
- Leaderboard profile and scores: delete your Play Games data in the Google Play Games app (Settings → Delete Play Games account & data) or through myaccount.google.com.
- Purchase records are kept by Google Play as part of your Google account's order history.
If you would like us to help, or want to confirm that nothing is held about you, send an email to [email protected] with the subject "Bellguard data deletion request". We answer every request within 30 days. Details are in our Privacy Policy.