Support
Frequently asked questions
How do I play?
Drag one of the three pieces onto the 8×8 board. Pieces never rotate. Fill a whole row or column to clear it; clearing several at once and clearing on consecutive moves (combos) score more. The game ends when none of the remaining pieces fits anywhere.
I bought “Remove Ads” but I still see ads / reinstalled the app.
Open the shop with the “No Ads” button and tap Restore purchases. Make sure the Play Store is signed in with the same Google account you used to buy. The purchase is re-checked with Google Play each time the app starts.
How do I get a refund?
Purchases are handled by Google Play. You can request a refund at Google Play refund help, or email us and we will help.
Will my progress move to a new phone?
No. Best scores, Daily Challenge streaks and Journey stars are stored only on your device and there is no account or cloud save. Uninstalling the app or clearing its storage resets them. The “Remove Ads” purchase is tied to your Google account and can be restored on any device.
How do I turn off sound, vibration or change the theme?
Tap the gear button to open Settings. You can choose the Cute, Classic or Dark theme and turn sound and vibration on or off.
How do I stop personalized ads?
In Android, open Settings → Google → Ads (or Settings → Privacy → Ads) to reset or delete your advertising ID. Buying “Remove Ads” removes ads completely.
Data deletion
Cutie Blocks has no account and we do not store your data on our servers. All game data lives on your device: to delete it, uninstall the app or go to Android Settings → Apps → Cutie Blocks → Storage → Clear storage. Advertising data is processed by Google; you can manage or delete it from your device's ad settings and at myaccount.google.com. If you have any other data request, email [email protected] and we will respond within 30 days. See the Privacy Policy for details.
Contact
Vincent Cheng · [email protected]
支援
常見問題
怎麼玩？
把三個方塊中的一個拖到 8×8 棋盤上，方塊不能旋轉。填滿整行或整列即可消除；一次消除多行或連續消除（連擊）分數更高。當剩下的方塊都放不進棋盤時，遊戲結束。
已購買「移除廣告」卻還有廣告，或重新安裝了應用程式？
點「No Ads」按鈕開啟商店，然後點 Restore purchases（還原購買）。請確認 Play 商店登入的是當初購買時的同一個 Google 帳戶。每次啟動應用程式時都會向 Google Play 重新確認購買狀態。
如何申請退款？
購買由 Google Play 處理，您可以透過 Google Play 退款說明 申請，或來信由我們協助。
換新手機後進度會保留嗎？
不會。最高分、每日挑戰連續天數與旅程星數只存在您的裝置上，沒有帳號或雲端存檔。解除安裝或清除儲存空間會重設這些資料。「移除廣告」綁定您的 Google 帳戶，可在任何裝置上還原。
如何關閉音效、震動或更換主題？
點齒輪按鈕開啟設定，可選擇可愛、經典或深色主題，並開關音效與震動。
如何停用個人化廣告？
在 Android 設定 → Google → 廣告（或設定 → 隱私權 → 廣告）中重設或刪除廣告 ID。購買「移除廣告」可完全移除廣告。
資料刪除
Cutie Blocks 沒有帳號，我們也不會在伺服器上儲存您的資料。所有遊戲資料都在您的裝置上：解除安裝應用程式，或前往 Android 設定 → 應用程式 → Cutie Blocks → 儲存空間 → 清除儲存空間即可刪除。廣告資料由 Google 處理，您可以在裝置的廣告設定及 myaccount.google.com 管理或刪除。如有其他資料相關請求，請來信 [email protected]，我們會在 30 天內回覆。詳情請參閱隱私權政策。
聯絡方式
Vincent Cheng · [email protected]